Shipping policy
Shipping Policy
Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1–2 business days
Delivery delays can occasionally occur due to high demand, weather conditions, or carrier issues.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). Tracking information will be active within 24 hours.
Shipping Locations
We currently ship within the United States. (Add international shipping details here if applicable.)
Incorrect Shipping Addresses
Please ensure all shipping information is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If you believe your package has been lost or stolen, please contact the shipping carrier directly.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you.
Contact Us
If you have any questions about your order or shipping, please contact us at:
BlackHeartedOriginal@gmail.com
By placing an order with us, you agree to the terms outlined in this Shipping Policy.